Most businesses are using AI wrong.
They think they have an assistant. What they actually have is a mirror.
The Mirror Problem
I sat down recently with Kurt Wuckert Jr., Chief Bitcoin Historian at CoinGeek and one of the sharpest minds I know on AI and emerging tech, and he said something that stopped me in my tracks. Most people, he said, are using AI as a thought partner. Really, they are just using it as something to talk to.
His full episode on The Alex Hays Podcast drops this Saturday at 3pm EST. It is worth blocking time for. Catch it on YouTube or Spotify.
So what happens? They create an echo chamber inside their own head.
The AI becomes a mirror of them. It reflects how they think, how they talk, and how they reason. That feels good. It feels smart. But it is not actually a tool that creates efficiency.
It is a tool that amplifies whatever is already going on in your mind.
And if we are honest with ourselves, most of the time what is going on in our minds as founders is chaotic and sporadic. We are pulled in ten directions. We are making decisions without full information. We are reacting instead of leading.
A mirror of that is not going to save you time. It is going to multiply the mess.
Why This Matters for Your Business
This is the core issue in the business world today. Not just in AI, but in how founders are scaling themselves.
If you run a company between $2M and $20M in revenue, you already know what it feels like to be the bottleneck. You are the sales team. You are the decision maker. You are the one stabilizing everything. Adding AI to that chaos without a plan does not buy you back time. It gives you a faster version of you, making the same fragmented decisions at higher volume.
Here is the question I want you to sit with.
Is your AI actually producing work you can ship, or is it just producing a version of what you would have said anyway?
If it is the second one, you are not using a tool. You are talking to yourself with extra steps.
The Shift: Train It Like a New Hire
The fix is a mindset shift, not a software swap.
You need to start thinking about AI as human. Not literally human, but in how you engage with it. When you bring a new employee into your company, you do not throw them at a task and hope it works out. You train them. You give them context. You tell them what the mission is and why it matters.
That is exactly the posture you need to take with AI.
Communication that is given with clarity and thoughtfulness will always be executed with a higher degree of efficiency than instructions that are not clear.
This is true when you are training a new hire. It is true when you are running a team. And it is true when you are prompting AI.
Clarity is the lever. Everything else is just tools.
The Framework: Commander’s Intent
One of my mentors in leadership is Rob Schaefer. Rob is a retired Lieutenant Colonel in the Green Berets, and his new book, The Green Beret Way, is out now. Pick up a copy on Amazon. If you lead anything, read it.
One of the core ideas he teaches is Commander’s Intent.
Commander’s Intent is how military leaders give orders when they cannot be on the ground with their team. The mission is clear. The purpose is clear. The boundaries are clear. That clarity lets a team execute under pressure without needing the commander to micromanage every decision.
That is exactly what you need when you are deploying AI.
Here is how I break it down. Before you prompt AI, before you hand it a task, you need to define these pieces.
1. The Mission. What is the outcome? What does done look like? Not the task, the outcome.
2. The Why. Why are we doing this? Why does this role or this piece of work exist? A person who understands why will make better decisions than a person who only knows the what.
3. The Steps. What process should be followed to get to the outcome? Walk through it like you are explaining it to a new team member on day one.
4. The Resources. What tools, files, data, or reference material does the AI need to actually do the job well? Give it what a real employee would need.
5. The Where. Where will this be used? Is it a client deliverable, an internal document, a LinkedIn post, a sales email? Context shapes tone, format, and depth.
6. The When. When does it need to be done by, and what is the sequence? Real work has deadlines and dependencies.
7. The Who and the Reporting. Who is responsible for reviewing the output? What is the mechanism for flagging a problem or a roadblock? In a real team, you would not let work sit unchecked. Same rule applies here.
When you give AI this kind of briefing, something changes. The output stops being a mirror. It starts being a product.
What This Looks Like in Practice
Let me make this concrete.
Most founders prompt AI like this. Write me a LinkedIn post about leadership.
That is not a brief. That is a coin toss.
Now compare that to a brief with Commander’s Intent. I need a LinkedIn post for founders running $2M to $20M service businesses. The goal is to get them to reflect on whether they are the bottleneck in their own company. The post should be 150 to 200 words, written in short declarative sentences, with no jargon. Build it around the idea that most founders are stuck because they refuse to delegate outcomes, not tasks. End with a question that drives comments. I will review it before posting.
Same AI. Same model. Wildly different output.
The difference is not the technology. The difference is you.
The Skill That Changes Everything
Here is the reality.
AI is not going to save your business. But your ability to communicate clearly might.
The founders who will win with AI over the next three years are not going to be the ones with the most expensive tools or the fanciest stack. They are going to be the ones who learned how to think out loud with precision. How to brief a system the way they would brief a trusted lieutenant.
Commander’s Intent. Clear outcome. Clear why. Clear resources. Clear accountability.
That is the skill. Master it, and AI becomes what it was supposed to be all along. A force multiplier.
Want Help Applying This to Your Operations?
If you are a founder running a $2M to $20M service business and you are tired of feeling like the bottleneck, I would love to talk. I run a Fractional COO practice where we help founders install the systems, communication standards, and AI workflows that actually pull you out of the weeds.
If that sounds useful, book a Discovery Call. We will spend thirty minutes looking at where you are getting in your own way, and I will tell you honestly whether I can help.
Go forth and be awesome.
